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Privacy Policy
Effective: December 2025

RAL Elevate Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, what rights you have under data protection laws (including UK GDPR and GDPR), and how you can contact us with questions.

Who we are

RAL Elevate Ltd is a company registered in England and Wales.

  • Company name: RAL Elevate Ltd
  • Company number: 16885537
  • Registered office: 124 City Road, London, EC1V 2NX.
  • Website: www.ralelevate.com
  • Email: support@ralelevate.com

For the purposes of UK GDPR and GDPR, we are the data controller for the personal information collected via our website, booking forms, emails, and other digital resources.

When we say “you” or “your” in this Policy, we mean:

  • Visitors to our website or landing pages
  • Prospective and current coaching/consulting clients
  • Email subscribers and webinar attendees
  • People who contact us via email, forms, or social media
  • Suppliers, collaborators, or partners

2. What we mean by “personal information”

“Personal information” (or “personal data”) means any information that can identify you, either directly or indirectly. This may include:

  • Name, email address, phone number, postal address
  • Business name, role or job title
  • IP address, device identifiers, and general location
  • Information about your Amazon/e-commerce business if you share it
  • Records of coaching calls, notes and messages
  • Payment and transaction information (handled via third-party processors)

Different countries define personal data slightly differently. For our purposes we follow the definitions in UK GDPR / GDPR.

3. Who we collect information from

We collect personal information from:

  • Website visitors – people browsing our site, reading content, or filling in forms
  • Clients and programme participants – coaching and consulting customers
  • Email subscribers and leads – people who opt in for updates or resources
  • Suppliers, partners and contractors – people we work with to deliver services

You might fall into more than one of these groups (for example, you may be a website visitor and also a client).

4. How we collect information

We collect data in three main ways:

a) Information you choose to give us

For example when you:

  • Fill out a contact form or enquiry form
  • Book a call or strategy session
  • Sign up to our email list or download a resource
  • Purchase a service from us
  • Complete onboarding questionnaires or send us messages

This can include your contact details, information about your business, and any other details you choose to share.

b) Information collected automatically

When you visit our website or landing pages, we and our service providers may automatically collect:

  • IP address and general location
  • Device and browser type
  • Pages viewed, time on site, and navigation path
  • Clicks on links, forms and buttons
  • Email open and link-click behaviour (for emails we send)

We use tools such as analytics and pixels to help us understand how our content is used and to improve the performance and relevance of our marketing.

You can usually control or disable cookies in your browser settings (this may affect some website features).

c) Information from other sources

We may also receive information from:

  • Email service and CRM platforms
  • Payment processors (e.g. Stripe, PayPal) – confirming payments
  • Advertising and analytics platforms (e.g. tracking campaign performance)
  • Publicly available sources or social media, where you interact with us

5. How we use your information

We use personal information for the following purposes:

  • To provide services and fulfil contracts
    • Delivering coaching and consultancy sessions
    • Sending call links, follow-up notes and resources
    • Managing bookings, client accounts and support requests
  • To communicate with you
    • Responding to enquiries
    • Sending service updates, confirmations and reminders
    • Sending emails or messages about content you requested
  • To run and improve our business
    • Analysing website and campaign performance
    • Improving our offers, processes and client experience
    • Monitoring for fraud, abuse or technical issues
  • To send marketing communications
    • Sharing news, content, offers or events we think may be relevant to you
      You can opt out of marketing emails at any time (see section 8).
  • To comply with legal obligations
    • Keeping accounting and tax records
    • Responding to lawful requests from authorities, where required

6. Legal bases for processing (UK GDPR / GDPR)

We rely on the following lawful bases to process personal data:

  • Contract – where processing is necessary to provide services you’ve requested, or to take steps at your request before entering into a contract with you.
  • Legitimate interests – where we have a reasonable business interest in processing your data (for example, improving our services or marketing to existing subscribers) and this is not overridden by your rights.
  • Consent – where you have explicitly agreed to certain processing, such as receiving marketing emails. You can withdraw your consent at any time.
  • Legal obligation – where we must process data to comply with a law (for example, tax and accounting rules).

7. Cookies and tracking technologies

Our website may use cookies, pixels and similar tools to:

  • Remember preferences and improve user experience
  • Understand how visitors use the site
  • Measure and improve the effectiveness of our ads and content

Some cookies are essential for the site to function properly; others are used for analytics or marketing. Where required, we will request your consent for non-essential cookies.

You can adjust your browser settings to block or delete cookies. Doing so may affect some features of the site.

8. Email communications and marketing

If you provide your email address through our website, booking forms or purchases, we may send you:

  • Service-related emails (e.g. confirmations, invoices, call links)
  • Updates relating to programmes or products you are part of
  • Occasional marketing messages, content and offers

You can stop receiving marketing emails at any time by clicking the unsubscribe link in any message, or by emailing us at support@ralelevate.com
We may still send essential service or transaction emails where necessary.

9. Payments

Payments for our services are processed by third-party payment providers such as Stripe or PayPal. These providers collect and process your card or bank details directly on our behalf.

  • We do not store your full payment card information.
  • We receive limited details, such as confirmation that a payment was successful, which we use for records, invoicing and support.

Each payment provider handles your data according to its own privacy policy and security standards.

10. Sharing your information

We do not sell your personal data.

We may share personal information with:

  • Service providers and vendors
    • Website and hosting providers
    • Email and CRM platforms
    • Video-conferencing and scheduling tools
    • Payment processors and accounting tools
    • Analytics and advertising platforms

These third parties only process data on our instructions and must keep it secure and confidential.

  • Professional advisers
    • Accountants, legal advisers or consultants, where necessary.
  • Authorities or regulators
    • Where we are legally required to disclose information
    • To protect our rights, property, or safety, or that of others.

If we ever sell, merge or restructure our business, personal data may form part of the transferred assets. If this happens, we will let you know where required by law.

11. Data security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. These include:

  • Using secure hosting and encrypted connections (HTTPS)
  • Restricting access to data to those who need it
  • Using reputable service providers with appropriate security practices

No system can be 100% secure, but we work to protect your information as far as reasonably possible. If we become aware of a data breach that affects your personal information, we will act in line with our legal obligations.

12. Data retention – how long we keep data

We keep personal information only for as long as needed to:

  • Provide services and manage our relationship with you
  • Meet legal, accounting and tax requirements
  • Resolve disputes and enforce our agreements

In practice, this usually means keeping client and transaction records for up to 7 years after our last interaction, unless we are required by law to keep them longer. When data is no longer required, we will delete or anonymise it where possible.

13. Your rights

Under UK GDPR / GDPR, you may have the following rights over your personal data:

  • Access – to request a copy of the data we hold about you
  • Rectification – to correct inaccurate or incomplete information
  • Erasure – to ask us to delete your data in certain circumstances
  • Restriction – to ask us to limit how we use your data
  • Data portability – to request your data in a structured, machine-readable format in certain situations
  • Object – to object to certain processing, such as direct marketing
  • Withdraw consent – where we rely on consent, you can withdraw it at any time

To exercise any of these rights, email us at support@ralelevate.com.
We may need to verify your identity before acting on your request.

If you are unhappy with how we handle your data, you can also complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk. We would appreciate the chance to resolve any issues with you first, so please contact us in the first instance.

14. Children’s privacy

Our website and services are aimed at adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal data, please contact us so we can remove it.

15. International transfers

We operate from the UK but may use service providers located in other countries. This means your data may be transferred outside the UK/EEA.

Where this happens, we will ensure that appropriate safeguards are in place, such as:

  • Adequacy decisions by the UK government or European Commission, or
  • Standard contractual clauses or similar mechanisms approved by regulators.

16. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our business, services or legal requirements. When we do, we will revise the “Effective” date at the top and publish the updated version on our website.

Your continued use of our website or services after any changes indicates that you accept the updated Policy.

17. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

RAL Elevate Ltd
Email: support@ralelevate.com